Brownlee, David
Customer Service: Handling Abusive Customers
eMedium

What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee-the author of Rock Star Customer Service-as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.

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Weiterführende Informationen

Personen: Brownlee, David

Brownlee, David:
Customer Service: Handling Abusive Customers : LinkedIn, 2018. - 00:39:50.00

Zugangsnummer: EM-1505337842
Signatur: eLearning - eMedium